Get Fabric Inc. last week launched Orchestra, an AI-native software suite for retail fulfillment. The company claimed that the platform unifies robotics, customer experience, inventory, and labor into one intelligent system.
Retailers face rising labor costs, unpredictable supply chains, and expectations for faster and more accurate fulfillment, noted Fabric. Retail shrinkage consumes up to 2% of annual sales, totaling over $121 billion in losses, while training a single frontline employee can cost up to $4,600. These expenses can add up quickly in a high-turnover environment.
While retailers and grocers plan to increase their technology budgets, they need help to coordinate their existing workforces, fragemented processes and data, robotics, and emerging machine learning tools, Fabric said.
“Orchestra is transforming fulfillment. It’s more than software powering robots; it’s a platform built from the retailer’s perspective,” said Ori Avraham, co-founder and vice president of product at Fabric.
By combining the speed and precision of robotics with AI-powered decision-making, Orchestra can help retailers cut costs, reduce shrink, and deliver better customer experiences, said Fabric. The company asserted that its platform can help teams onboard new employees faster, make automation tools intuitive, and bring intelligence to everyday tasks like inventory management and storage optimization.
Founded in 2015 and based in Tel Aviv, Israel, Fabric offers an automated system to enable high-throughput and high-density fulfillment. The system combines hardware and software based on years of experience operating e-commerce and grocery sites. To date, the company has raised $375 million in funding.
Orchestra includes an AI-powered operations assistant
The Orchestra suite includes a range of capabilities aimed at eliminating bottlenecks in fulfillment. This includes Ops Pilot and the Digital Planogram.
Ops Pilot acts as an AI-powered operations assistant, like ChatGPT for the warehouse floor, said Fabric. The company designed it to flatten the learning curve for every employee.
By enabling simple, conversational interactions with the fulfillment system, Ops Pilot can help staffers of any experience level get real-time insights.
Users can simply ask questions like, “How many orders did we pick yesterday?” and troubleshoot tasks without formal training, according to Fabric. This reduces reliance on highly skilled labor, accelerates onboarding, and empowers teams to become productive faster, the company explained.
In a labor market defined by high turnover, rising costs, and persistent staffing challenges, these advantages are “game-changing,” said Fabric. By handling everything from daily metrics to on-the-fly problem solving, it said Ops Pilot can help every worker become a confident, capable contributor.
Digital Planogram makes orchestration visual
The Digital Planogram complements Ops Pilot. The visual orchestration tool brings retail merchandising strategies into the automated warehouse, Fabric said.
By mirroring store layouts and providing real-time recommendations on inventory replenishment, SKU placement, and promotional displays, Fabric said the system turns complex decisions into simple, everyday actions for frontline staff.
Rather than relying on manual adjustments or static plans, the Digital Planogram adapts dynamically to demand patterns and inventory levels. Fabric said it is helping retailers optimize space, improve stock accuracy, and reduce costly errors. In early deployments, retailers have reported measurable gains in inventory turnover and margin protection.
“By equipping site managers, supply chain planners, and customer experience leaders with the tools they need, Orchestra bridges the gap between automation and business outcomes,” said Avraham. “This is about more than efficiency; it’s about helping retailers cut costs, work smarter, and deliver the seamless customer experience that defines modern commerce.”